Refund policy

Returns & refunds

The short version

  • If you change your mind, you have 14 days from delivery to tell us. The item must be unworn and unwashed.
  • If an item arrives misprinted, damaged or wrong, we’ll replace it or refund you. You don’t need to send it back.
  • Please don’t post anything back until we’ve confirmed your return and sent you the returns address.

Changed your mind

You can cancel your order for any reason within 14 days of the day it’s delivered.

  1. Email shop@maliciousthreads.com with your order number and the items you’re returning, or request a return from the order in your account.
  2. We’ll reply with the returns address.
  3. Post the items back within 14 days of telling us.

Items must be unworn, unwashed and in the condition you received them. You pay for return postage, so please use a tracked service. We can’t refund parcels that go missing on the way back to us.

We’ll refund the price of the items plus your original standard delivery cost. We won’t refund the original delivery cost if you keep part of the order, or the extra you paid for a faster shipping option. If an item comes back worn, washed or damaged, we may reduce the refund to cover that.

Something wrong with your order

If an item arrives misprinted, faulty, damaged or not what you ordered (wrong design, colour or size), email us within 30 days of delivery with:

  • your order number
  • a photo of the problem
  • a photo of the label inside the garment

We’ll send a free replacement or give you a full refund, whichever you prefer. You don’t need to send the faulty item back.

Wrong size?

We can’t swap sizes directly. Instead, return the item under “Changed your mind” and place a new order for the size you need. Check the size guide on each product page before you order; it lists the measurements for every size.

Cancelling an order

We start processing orders quickly. If you cancel from your account or email us within 2 hours of ordering, we can usually cancel it and refund you in full. After that, your order may already be on its way. You can still return it under “Changed your mind” once it arrives.

Late or lost parcels

If your order hasn’t arrived 10 working days after the estimated delivery date, email us. We’ll chase the carrier and then send a replacement or refund you. See our Shipping policy for delivery times.

If a parcel can’t be delivered because the address entered at checkout was wrong or incomplete, we’ll help sort it out. Sending it again will cost you the price of a new delivery.

How refunds work

We pay refunds to your original payment method within 14 days of receiving your return, or of you showing us proof that you posted it, whichever comes first. Your bank may take a further 5 to 10 working days to show the money.

Import duties or taxes charged by your country can’t be refunded by us. You may be able to claim them back from your local customs office.

Your legal rights

This policy doesn’t affect your legal rights. If an item is faulty, you still have your full rights under consumer law, including after the 30 days above.

Contact

shop@maliciousthreads.com, or use our contact page. We reply within 2 working days.